Terms of Use and Personal Data Protection Law
As opdrsuleymandenizkahraman.com, we prioritize your privacy and the security of your data as the data controller. Within this framework, we have prepared this Personal Data Processing and Protection Clarification Text (“Clarification Text”) to inform and enlighten you in accordance with the Personal Data Protection Law No. 6698 (“Law No. 6698”) and other relevant legal regulations. This Clarification Text fulfills the obligation stipulated under Article 10 titled “Clarification Obligation” of Law No. 6698.
This Clarification Text explains how we process your personal data and how we comply with data protection legislation. All personal data you provide to us through our websites will only be used for the purposes stated in this Clarification Text.
This Clarification Text applies to everyone who visits our website. Our website primarily undertakes to protect your personal data with great confidentiality and to act in compliance with Law No. 6698 and all other applicable legal regulations related to this matter.
1. WHAT PERSONAL DATA DO WE PROCESS?
Any operation performed on your personal data from acquisition to destruction is considered processing of personal data. Therefore, obtaining and storing the personal data you provide to our website by our website constitutes personal data processing and is within the scope of Law No. 6698.
The personal data collected and processed within the scope of our website are as follows:
- Identity information (name, surname)
- Contact information (phone)
- Information related to the use of the website.
We kindly request you to notify us in writing of any changes regarding the above personal data.
This Clarification Text does not cover cookies. For more information about the use of cookies and to change your cookie preferences, please visit our Cookie Policy.
2. HOW DO WE OBTAIN YOUR PERSONAL DATA?
This Clarification Text relates to the personal data we obtain through our website. We particularly obtain your personal data via the following forms on our website:
- Contact Form: Your name, email address, phone number.
- Automatically Collected Data: IP address, browser type, visit times (anonymized via Google Analytics).
- Cookies: Limited cookies are used to improve user experience.
3. WHY DO WE PROCESS YOUR PERSONAL DATA?
The legal reasons and purposes for processing your personal data, limited to the categories above, are as follows:
We process your personal data based on the legal grounds set forth in Article 5/2-c, ç, e, and f of KVKK, namely “performance of a contract,” “legal obligation of the data controller,” “establishment, exercise, or protection of a right,” and “legitimate interests,” for the purposes listed below:
Additionally, some processes below are conducted only with your explicit consent, and your personal data are processed based on the legal ground of “explicit consent” under Article 5/1 of KVKK.
Your personal data collected via the website may be processed for the following purposes:
- To communicate with you and fulfill your requests through the forms you fill on our website,
- To communicate with you as part of the services we provide,
- To facilitate your communication with us regarding any issues,
- To meet your appointment requests,
- To send reminders, changes, and other notifications regarding the appointment and service provision,
- To provide any health services requested through our website,
- To perform remote examination procedures requested,
- To enable you to view results of procedures performed at the hospital,
- Planning and execution of patient relationship management processes,
- To respond to your requests and applications submitted through our website, to provide feedback, and to solve your problems,
- To communicate with you via audio or video as a result of the forms you fill on our website,
- To conduct processes related to the provision and fulfillment of products and services offered by the institution,
- To notify you about campaigns and announcements,
- To carry out advertising and promotional activities,
- To manage events such as openings, invitations, and celebrations,
- To help you use our website better,
- To inform you about changes in our service terms, electronic services, and other administrative information,
- To improve quality, training, and security (e.g., recorded or monitored phone calls to our communication numbers),
- To resolve complaints and process data access or correction requests,
- To prevent, detect, investigate crimes, and analyze and manage other commercial risks,
- To comply with applicable laws and regulatory obligations (including those outside your country of residence), legal processes, and respond to requests from official authorities and government agencies (including those outside your country of residence),
- To fulfill our legal obligations,
- To act in accordance with Law No. 3359 on Basic Health Services, the Private Hospitals Regulation, Ministry of Health regulations, and all other relevant legislation,
- To manage and audit our infrastructure and commercial activities, including finance, accounting, billing, collections, IT systems, data and website hosting, business continuity, records, document management, and internal policies and procedures,
- To establish and defend legal rights; to protect our operations, partners’ operations, rights, privacy, and security,
- To conduct market research and analysis, including satisfaction surveys,
- To plan and execute necessary processes for customization and recommendations based on the preferences, usage habits, and needs of relevant persons,
- To notify about hospital campaigns and discounts,
- To facilitate social media sharing functions,
- To personalize your experience with electronic services by providing you with tailored information and advertisements.
4. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
We commit to retaining your personal data for as long as necessary to achieve the intended purpose, meet your needs, or fulfill our legal obligations.
This period is generally a maximum of ten (10) years within the statute of limitations. However, the retention period may be shorter. When determining this period, we consider especially the following:
- Duration of your contract,
- Time required to process your request or complaint,
- Your interest in our hospital,
- The need to keep a record of your interactions with us to effectively manage patient processes,
- The time required for our legal obligations.
When your personal data is no longer needed, it will be deleted from our systems and records or anonymized so that your identity cannot be determined.
5. TRANSFER OF YOUR PERSONAL DATA
Your collected personal data may be transferred to our business partners, suppliers, shareholders, legally authorized public institutions and private persons, in accordance with the procedures and purposes specified in Article 8 of Law No. 6698, to ensure the legal and commercial security of persons in a business relationship with our website, to enable the necessary work by our business units to allow you to benefit from services offered by our website, to customize services offered by our website according to your needs and make recommendations, to determine and implement our commercial and business strategies, and to ensure the execution of our human resources policies.
We take all necessary measures to ensure that third parties with whom we share your personal data protect your information with at least the same degree of care as we do.
6. YOUR RIGHTS
Please do not hesitate to contact us to exercise your legal rights over your personal data processed by us.
As data subjects, if you submit your requests regarding your rights to us using the methods outlined in this Clarification Text, we will conclude your request free of charge within the shortest possible time and no later than thirty days, depending on the nature of your request. However, if the Personal Data Protection Board foresees a fee, the fee specified in the relevant tariff will be charged.
Within this scope, you have the following legal rights:
- To learn whether your personal data is processed,
- To request information if your personal data has been processed,
- To learn the purpose of processing personal data and whether it is used accordingly,
- To know the third parties to whom your personal data is transferred domestically or abroad,
- To request correction if your personal data has been processed incompletely or inaccurately, and to request notification of the correction to third parties to whom the personal data has been transferred,
- To request deletion or destruction of personal data within the conditions set forth in the Law and related legislation even if it has been processed in accordance with the Law, when the reasons requiring processing no longer exist, and to request notification of the deletion or destruction to third parties to whom the personal data has been transferred,
- To object to the emergence of a result against yourself by analyzing the processed data exclusively through automated systems,
- To demand compensation for damages in case of damage due to unlawful processing of personal data.
In accordance with Article 13, paragraph 1 of Law No. 6698, you can submit your requests regarding the exercise of these rights in writing or by other methods determined by the Personal Data Protection Board. You must submit your application to our company in writing as required by Law No. 6698.